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Frequently Asked Questions

1How do I set up my NxaTel account?

To set up your NxaTel account, sign up on the website, verify your email, and follow the setup wizard to configure your business number and preferences.

2Can I use NxaTel on multiple devices?

Yes, you can access NxaTel on desktops, mobile devices (iOS and Android), and web browsers. Simply log in with your credentials on any supported device.

3How do I port my existing number to NxaTel?

To port your number, submit a porting request through the NxaTel dashboard. You will need to provide your current provider’s account details and authorization. The process typically takes between 3 to 7 business days.

4What should I do if my calls are dropping or have poor quality?

Ensure that your internet connection is stable and meets the required bandwidth. Restart your router, check for background applications consuming bandwidth, or switch to a wired connection for better stability.

5How do I enable call forwarding?

Go to your NxaTel settings, select Call Forwarding, and enter the number where calls should be redirected. You can also set up forwarding based on your business hours.

6 How do I retrieve my voicemail messages?

You can access your voicemail messages from the NxaTel dashboard, mobile app, or by dialing your voicemail number. You can also receive voicemail notifications via email.

7 What happens if I do not complete the RICA process?

If you do not complete the RICA verification, your SIM card or landline will be deactivated. You will not be able to make or receive calls, send messages, or use mobile data until verification is completed.

8How do I check my billing details and invoices?

You can view your invoices, check payment history, and update billing details from the Billing section in your NxaTel account dashboard.

9What payment methods does NxaTel accept?

NxaTel accepts credit and debit cards, EFT payments, and auto-debit for subscription renewals.

10Can I schedule messages to be sent later?

Yes, you can schedule messages by selecting the desired date and time when composing a new message in the NxaTel app.

11How do I schedule a meeting on NxaTel?

In your dashboard, select the Meetings tab, choose “Schedule Meeting,” enter participant details, set the date and time, and send invitations.

12How can I cancel my NxaTel subscription?

You can cancel your subscription through your account settings under the Billing section. If you are on a contract, cancellation fees may apply.

13What is the difference between a free trial and a paid plan?

The free trial provides access to limited features for a set period. A paid plan includes full functionality, call minutes, storage, and priority support.

14How do I reset my password if I forget it?

Click on the Forgot Password link on the login page, enter your email, and follow the instructions in the email to reset your password.

15How do I contact NxaTel support?

You can contact NxaTel support via email at [email protected] or call 0861692835 during business hours. You can also access live chat support from the NxaTel dashboard.